Account Manager, XPress

Company description:

DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we'll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com

Job description:

It takes a special kind of drive to keep the world moving; and due to growth, DSV is looking to recruit. Please click on the link here to get see more about DSV.

DSV are recruiting for an Account Manager in Feltham. This role will be a part of our Client Account Management & XPress Sales team that manages the relationship with our client base, taking full ownership of their customer satisfaction and development, to ensure profitable growth for DSV along with hunting & bringing on New Business to add to your portfolio.

The Account Manager interacts closely with the XPress product staff but also interacts with the wider teams with access to all modes.

The CAM team bring key value to their customers and the business by building trust, and ensuring they identify opportunities that benefit all parties. Our goal is to obtain & retain and develop loyal customers for a long-term mutually agreeable partnership.

Key Tasks

• Management of XPress client accounts – retention and development
• Exhaust all opportunities within your client base
• Customer service – Making sure that the customer feels important and valued
• Provide customer online portal training
• New customer onboarding
• Understand your customer and their logistic requirements
• Handling complaints, challenging process & identifying improvements
• Updating CRM Dynamics (calls, visits & opportunities all logged in Dynamics)
• Management of accounts with Dynamics and ensure team standards are applied
• Profile all existing and lost accounts, identify opportunities for development
• Identify new sales opportunities with prospect customers
• Prospect telephone introductions of what / who DSV XPress can offer
• Preparation of customer DSV XPress courier/parcel tariff proposals
• Ensure a structured hand over on all accounts from Sales to CAM
• Review monthly customer activity, and analyse reasons for up and down traders
• To support any XPress support projects when required
• Knowledge of DSV products / services – Making sure that all customers are aware of all products

Skills and Competencies

• The ideal candidate will have 3+ years' work-related experience
• A positive thinker, the kind of individual who constantly challenges themself to exceed expectations and is not easily deterred from achieving goals
• Excellent interpersonal & administration skills with accurate pipeline forecasting
• Ability to communicate well at all levels within the business
• Good persuasion & negotiation skills
• Excellent processing & time management skills
• Proficiency in Microsoft Excel, Word & PowerPoint
• Driving success via using initiative, determination & persistence
• Full Clean Driving Licence

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. If you are a Recruitment Agency, please contact to discuss.

DSV Careers

If you want to know a bit about DSV Careers, please click on the link here.

We offer:

What can we offer you?

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries.

• Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. For further details on how DSV is working towards these targets, please see here.

• Be part of a company that has strong company values, to find out more about DSV, including our Values, click here.

• In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.

• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars

• Salary Sacrifice Cycle Scheme

• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.

• LifeWorks app for access to cashback and discounts on high street and online brands.

• Life Insurance and which includes access to expert probate support.

• Eyecare Voucher Scheme