Customer Service Administrator
Full-time
Permanent
Monday to Friday 8:30am - 4:30pm
Up to £25,000 per annum
Hales Group are recruiting a Customer Service Administrator for their client based in Watton.
Working as a Customer Service Administrator, you will provide a high quality external and internal sales support service and will find yourself working in a small, friendly and supportive team.
Principal accountabilities to include:
- Contacting qualified customer enquires
- Managing incoming requests
- Processing orders
- Receiving incoming calls and forwarding them to relevant personal
- Creating and sending invoices
- Qualifying incoming enquiries
- Supporting the selling process with the externa sales team
- Taking over tasks in absence of the sales team member
- Maintaining the CRM system
- Updating price lists
- Managing and recording client complaints
- Sending and recording customer satisfaction surveys
Required experience and skills:
- Previous experience in a sales office environment
- Knowledge of sales processes and customer service
- Ability to work in a team and assist with other departments including Logistics and Sales Teams
- Software knowledge (MS Office and preferably SAP Business One)
- A highly organised nature, with excellent attention to detail
- Solution oriented, and a desire to exceed customer expectations
- Confident communication skills, both verbal and written
Holiday Entitlement:
20 days per year, rising by 1 day per year to a maximum of 25 days
If you have the relevant skills and experience, please apply today, with your updated CV, or call our Thetford office on , asking for Janine Broughton.