Our local authority client based in West London are urgently seeking an experienced Lettings Officer.
*£23 an hour Umbrella*
*Office Based*
About the Role
As a Lettings Officer, you will be responsible for managing the entire lettings process - from the point a tenant gives notice to the successful sign-up of the new resident. This is a key role in reducing void turnaround times, minimizing rent loss, and ensuring new tenants are welcomed into safe, well-maintained homes.
Your responsibilities will include:
- Managing all housing management phases of the voids and lettings process. Working closely with the Allocations Team, Voids Team, and contractors to achieve turnaround targets.
- Conducting pre-inspections, accompanied viewings, and tenancy sign-ups (in-person and virtual).
- Providing information on tenancy rights and responsibilities, property condition standards, and the allocations process.
- Offering a customer-focused, "estate agency" style approach to viewings, promoting the benefits of each property.
- Ensuring accurate record keeping and reporting of lettings activity. Supporting residents with advice on moving, tenancy obligations, and general housing queries.
- Attending evictions and arranging follow-up actions as required.
- Providing excellent customer service and responding to enquiries within agreed timeframes.
What We're Looking For We're looking for:
- Experience in a lettings role or similar housing function (desirable).
- Experience working with the public or in a customer service environment (essential).
- Good communication skills, both written and verbal.
- The ability to manage and prioritize tasks in a fast-paced, front-line service.
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.