Market 36 Recruitment are currently recruiting for a Service Controller for our client based in Farham on a 12-month FTC (maternity cover).
The successful candidate will be Responsible for co-ordinating service engineers from the allocated depot. Booking in all breakdowns and jobs logged for the area and following up the day-to-day role by inputting engineer's timesheets and invoicing all completed retail repairs.
Roles & Responsibilities:
- Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer's machine.
- Input Timesheets on a daily basis.
- Chase the customer for order numbers on all work that is not covered by warranty.
- Keep constant communication with the customer to give them updates on all live breakdowns.
- Arrange warranty cross hire machines for any work that can not be completed on site due to Health & Safety.
- Create estimates when additional work is found and send to the customer within 24 hrs.
- Send over final costings for all retail work.
- Invoice all retail work that has been completed.
- Resolve all customer invoice queries.
- Answer incoming calls into the office and log breakdowns.
Experience, Knowledge & Qualifications:
- Effective team player, aware of the value and importance of working well and closely with colleagues.
- Awareness of team workloads.
- Ability to prioritise and focus on answering incoming calls quickly and effectively.
- Time management skills.
- Ability to work under pressure.
- A good understanding of customer service procedures, policies and best practice.
- A 'can do' attitude and willingness to try out new ideas.
- A willingness to help both internal and external customers.
Working hours are Monday - Friday 42.5 hours weekly.
In return our client offers a salary of £27,000 per annum.
Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and HR & Finance. We take pride on building strong working relationships with local employers and candidates.