Client Success Manager
New opportunity to join an established but growing Ecommerce company as their Client Success Manager!
- Salary up to £37,000 + OTE of around £55K
- On-site working in Middlesbrough.
- Benefits include Flexible working hours, Share scheme, Training & development, Regular Socials, Exclusive discounts & more!
- Call Eve on for more information or email your CV to
ABOUT THE CLIENT:
Since their inception, my client has expanded its reach, catering to masses of customers. Their offerings span from intuitive Overlays to AI-assisted site search, strategically integrated at every touchpoint in the customer journey. They offer a collaborative culture to maximise your success as an individual as well as a company. If you want to join a passionate team, apply today!
THE BENEFITS:
- Flexible working hours
- Share scheme
- Training & development
- Regular Socials
- Exclusive discounts
THE CLIENT SUCCESS MANAGER ROLE:
Joining as a Client Success Manager, you will take the charge of a diverse portfolio of existing client accounts, fostering client satisfaction and loyalty through effective management and growth initiatives. Your role involves not only understanding our clients' business goals and challenges, but also providing strategic advice on solutions that align with their objectives. Employing a consultative approach, identifying upselling opportunities by analysing client needs and recommending additional services that enhance their eCommerce strategy. You will be actively engaging with clients to implement a retention strategy, ensuring ongoing value, and preventing churn. Additionally, you will be utilising performance tracking to monitor account health metrics, conduct strategic reviews, and tailor advice to help clients maximise their return on investment. If you're passionate about client advocacy, strategic upselling, and maintaining long-term client relationships this might be the role for you.
CLIENT SUCCESS MANAGER - ESSENTIAL SKILLS:
- 3+ years industry experience
- Proven track record of surpassing sales targets
- Excellent communication and interpersonal skills, fostering the ability to build rapport and trust.
- Experience in Ecommerce
TO BE CONSIDERED...
Please either apply by clicking online or emailing me directly to For further information please call me on . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
SKILLS: Ecommerce, Upselling, Account Management, Performance monitoring, CRM