Holiday Sales Advisor
£22,000 - £23,000 DOE
Market Harborough, Office based
Monday - Friday, 09:00 - 19:00 (weekend work required on a rota basis)
Macildowie are excited to be working with a travel business, who are looking for their next sales and service superstar.
As a Holiday Sales Specialist, you will create positive connections with customers to recommend and sell unforgettable holidays. Your goal is to ensure a seamless pre-travel customer experience, fostering trust, loyalty, and satisfaction.
Responsibilities:
- Act as a brand ambassador, showcasing in-depth product knowledge to exceed customer needs and drive loyalty.
- Maximise sales opportunities by actively listening to customers, identifying buying signals, and overcoming objections warmly and genuinely.
- Communicate enthusiastically with customers to build excitement about their holiday, establishing rapport, confidence, and trust.
- Manage customer interactions across phone, email, and live chat, matching needs with products and services to maximise revenue and satisfaction.
- Proactively contact customers with offers, updates, and information to ensure a stress-free holiday.
- Collaborate with other departments to resolve customer queries and fulfil their needs.
- Use all available systems to accurately inform, record, and fulfil customer needs.
- Adhere to all booking conditions, instructions, and regulatory requirements to ensure accuracy and integrity in service.
Requirements:
- Passion for customer care and travel.
- Ownership of targets, performance, and development.
- Curiosity to ask the right questions to meet customer requirements.
- Strong time management skills.
- Positive influence on team and business performance.
- Minimum 6 months of sales/service experience.
- Good geographical knowledge.
- GCSE level or equivalent in Maths & English.
- Proficiency in written and verbal communication skills.
- Computer literacy in Word, Excel, and Outlook.
Interested? Click apply today!
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.