Job Title: Customer Billing Specialist - Fluent German
Location: Stratford, London - Hybrid, Office 2+ days per week
Rate: £23.13Ph Increasing to £28.03Ph after 13 weeks - Umbrella Co Basis (Inside IR35)
Employment Type: Contract (12 Months)
Hours: Standard 37.5 Hours Per Week
Our client's is a new global business and is committed to commercial customer productivity. Our client delivers a work-ready suite of vehicles, products, and services for virtually every vocation, backed by technology, and engineered for uptime. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with our client's ecosystem, helping customers businesses thrive today and into the new era of electrification.
Job Summary:
- Reporting to our client's Billing Operations Manager, the Customer Billing Specialist will lead the end-to-end aged receivables process, driving resolution to customer concerns and partnering with cross-functional teams to ensure healthy account balances for our client's Telematics and Data Services customers.
- This role will play an important function within our client's Global Enablement Organization to ensure a seamless invoicing and payment experience for the Pro customer.
Key responsibilities include:
- Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support to prevent future issues and maintain strong customer relationships.
- Lead our client's end-to-end aging receivables process to ensure timely payment.
- Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues.
- Communicate with customers via email, phone, and other channels to resolve concerns and billing questions, and document all activity in Salesforce CRM system.
- Identify and escalate complex issues to management, as necessary.
- Ensure compliance with billing and accounting regulations and company policies.
- Support market communication via email in languages other than English and German, as needed.
- Analyze and report on accounts receivable and billing metrics.
- Issue dunning letters and suspension of service notifications.
- Showcase a strong balance between protecting our client's revenue and doing what is right for the customer.
- Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and learnings
Basic Requirements:
- Bachelor's degree or equivalent work experience in billing, customer service, accounts receivable, or a related field.
- Proven track record of resolving complex customer concerns and aged receivables.
- Proficiency in English and German language.
- Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing.
- Experience working with cross-functional teams and in a global, multi-market environment.
- Excellent communication, listening and interpersonal skills.
- Adaptability and flexibility.
- Accountability and execution oriented.
- Curious/challenges the status quo.
- Creativity and critical thinking skills.
- Self-confidence and the ability to work independently.
Preferred Requirements:
- Experience with CRM, billing, and accounts receivable software.
- Proficiency in English and German, French desirable.
- Proven and relevant customer billing experience in a high-growth and fast-paced SaaS environment.
Education Required:
- Degree Level.
Additional Information:
Note: 2 days of work currently onsite but likely to extend to 3 days in the future.
This role is INSIDE IR35