Office Manager - Reading
Salary: £38,000 per annum
Hours: Days
Are you an experienced Office Manager with a passion for customer service and operational excellence? Join our dynamic team in Reading and play a pivotal role in ensuring our office runs smoothly and efficiently.
Key Responsibilities:
- Customer Service: Assist the General Manager with day-to-day customer service issues, ensuring a high level of customer satisfaction and actively managing and improving the customer experience.
- Employee Management: Work closely with the General Manager and Head of HR on employee performance matters, providing training and development for all staff, from induction through ongoing training, to ensure a multi-skilled office.
- Office Organisation: Take charge of the day-to-day organisation of the office, ensuring a safe and productive working environment.
- Communication: Maintain excellent communication with the external service team and develop strong relationships with key customer contacts.
- Customer Support: Keep accurate records of customer requests, respond to queries promptly, and provide advice and support on the customer service system and portal.
- Continuous Improvement: Actively feedback customer satisfaction levels and develop action plans to drive continuous improvement in service delivery.
- Coordination: Coordinate customer service activities with production, transport, and customer service departments to ensure seamless operations.
- Health & Safety: Implement Health & Safety measures and ensure compliance with relevant legislation.
- Confidentiality: Adhere to strict confidentiality standards regarding all Company financial and salary matters.
- Financial Management: Manage petty cash levels and ensure accurate record-keeping.
- Performance Reporting: Report statistics and KPIs to the General Manager and provide reports to the site management team as required.
- Office Supplies: Monitor and replenish stationery supplies within budgetary restraints.
- Payroll Cover: Be trained and ready to cover in the absence of payroll staff.
- Training & Development: Attend training courses as required to enhance your skills and knowledge.
- Team Collaboration: Foster and maintain good working relations throughout the Company.
- Ad hoc Duties: Perform other duties as required.
About You:
- Proven experience as an Office Manager or in a similar role.
- Strong customer service orientation with a track record of improving customer experiences.
- Excellent organisational and time management skills.
- Effective communication and interpersonal skills.
- Ability to handle confidential information with discretion.
- Knowledge of Health & Safety regulations.
- Proficiency in office technology and equipment maintenance.
Join us and contribute to a positive and productive working environment. Apply today to become a valued member of our team!