The Account Coordinator oversees global client relationships, ensuring efficient order processing and exceptional service. They manage order entry, tracking, and shipping, respond to customer inquiries and shipments, resolve issues to maintain high satisfaction. This role requires close collaboration with logistics and distribution teams, whilst maintaining accurate records of all interactions.
Client Details
The client we are currently partnering with is a multinational distributor that holds a portfolio of numerous national and international clients under bulk volume orders. The company is undergoing a strong growth period as of now to match its forecasted peak period and is, therefore, actively investing in its now strengthened customer hub.
Description
Key responsibilities consist of:
- Process customer orders with accuracy, ensuring they are correctly entered into the system and shipped on time.
- Respond promptly and professionally to customer inquiries, offering detailed information on products (such as availability, suitability for specific uses, etc.), order progress, and shipping details.
- Work closely with production teams to ensure order accuracy
- Maintain exceptional customer service throughout the order process
- Handle customer inquiries and resolve any issues promptly
- Monitor and update order status in the company's system
- Coordinate closely with logistics and the distribution/warehouse team.
- Handle customer issues, complaints, and returns efficiently to uphold customer satisfaction.
- Maintain thorough, up-to-date records of customer interactions, transactions, and feedback within our CRM system.
- Assist with preparing export documentation, ensuring adherence to international trade regulations.
- Provide translation support as required.
Profile
A successful Customer Coordinator should have:
- A background in I&C field within customer functions
- Strong telephony professional manner & ability
- Proven experience in a customer service role
- Strong coordination and organisational skills
- Excellent communication and interpersonal skills
- Proficiency in using business software and systems
- A collaborative mindset and ability to work as part of a team
Job Offer
- Flexible working patterns (Optional early 6am start)
- Pension plans & contribution
- 25 days holiday + 8 bank holidays
- Competitive salary
- Performance bonus
- Career progression internally
- Newly improved & situated office
- Permanent vacancy full-time 37.5 hrs