Director of Operations, EMEA - Beauty *Advertised by OA West End
One of the fastest growing independent beauty brands in the world, is seeking a dynamic and experienced Director of Operations - EMEA to join their team in London. As the Director of Operations, you will play a pivotal role in optimising operational processes, ensuring seamless logistics, and driving strategic alignment with the company's global business objectives. This is a senior leadership position that offers the opportunity to contribute to the company's rapid growth and enhance customer satisfaction.
JOB TITLE: Director of Operations EMEA
COMPANY: Beauty
CONTRACT: Permanent
SALARY: £80,000 - £90,000
Role Overview:
- Lead and optimise inbound and outbound operational processes across the EMEA region.
- Ensure high standards of accuracy, consistency, and visibility for all shipments and clearance procedures.
- Collaborate closely with Sales, Finance, and global teams to drive operational efficiency and support customer fulfilment.
- Manage EU customs processes to ensure compliance with regional regulations.
- Oversee SKU assemblies within the Pixi system and implement robust procedures for customs documentation.
- Drive advanced inventory management and conduct monthly reviews to prevent stock shortages.
- Manage the Outbound team for timely and accurate fulfilment of retailer orders.
- Direct the preparation and communication of inbound forecasts to maintain visibility for stakeholders.
- Lead stock reconciliations, manage customer claims and chargebacks, and ensure compliance with warehouse protocols.
- Identify and implement process improvements to streamline operations and support scalability.
Experience and Qualifications:
- Minimum of 8-10 years in Operations Leadership, preferably in FMCG or beauty industry.
- Strong leadership skills with the ability to manage and develop high-performing teams.
- Experience in demand planning, forecasting, and inventory management.
- Exceptional communication skills to influence cross-functional stakeholders.
- In-depth understanding of EU import/export regulations and customs clearance procedures.
- Advanced proficiency in Excel for data analysis and reporting.
- Adaptability and resilience to thrive in a fast-paced environment.
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