Our local authority client based in East London are urgently seeking an experienced Property Licensing Support Officer.
*£18.09 an hour PAYE*
Job Role
In this role you will be working in a large processing team who have the solid commitment of issuing Property Licences in a timely fashion to meet our processing performance indicator of 3 months i.e. 3 months from submission to completion. You will report to your line manager who will assign you work each week and set staff targets.
All other duties will be administrative based and will involve dealing with the Public on the telephone, via email, via letter and occasionally in person. Good customer service is essential. Full training will be provided.
We are seeking someone who will either have some relevant experience in this area of work or has an interest in Private Sector Housing and wishes to transfer and use their existing skills and experience in this role.
Desirable qualifications and experience
- Minimum NVQ Level 3 in Maths and English (or equivalent)
- Working knowledge of Microsoft Office and Excel
- Strong oral and written communication skills
- Ability to manage time, meet deadlines, and prioritise workload.
- Ability to adapt quickly to changing priorities on a daily basis
- Ability to liaise with internal and external stakeholders in a professional manner at all times. Good customer service is essential.
- A willingness to be flexible and work in the office as well as at home.
- Knowledge of Private Sector Housing would be useful.
- Ability to follow a process and deliver against Key Performance Indicators (KPI) as required.
- A comprehensive understanding of generic LBR work practices, policies, processes, and procedures relevant to this role.
- "Can do" attitude with a positive outlook is essential.
- Team orientated with a clear understanding of collaborative working.
- Adherence to established service procedures to ensure the availability of adequate staff resources at any one time to meet service demands.
- Initiative driven with the ability to work autonomously.
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.