MAXIMUS has provided health and people-focused services to communities around the world for more than forty years. We empower people by supporting them through important life changes, enabling them to transform their lives.
MAXIMUS UK represents a collective of businesses that focus on supporting individuals holistically to live happy, healthier and fulfilling lives. Our blended approach optimises a variety of environments in which we can best enable progression and encourage people to make informed, empowered decisions.
The Health Coach will provide personalised support to individuals to empower them take control of their own health and wellbeing. The post holder will facilitate people in establishing and attaining health-promoting goals set by the person in order to change lifestyle-related behaviours, with the intent of reducing health risks, improving self-management of chronic conditions, and improving quality of life
The post holder will be responsible for delivering both telephonic and digital health coaching support to individuals from a wide range of settings.
- To provide a remote coaching service for eligible participants that supports people to gain and use the knowledge, skills and confidence to become active participants in their care so that they can reach their self-identified health and wellbeing goals.
- To provide holistic care to a case load of people, providing personalised psychosocial interventions including, but not limited to, agenda setting, problem solving, motivational interviewing, goal setting and signposting
- To understand the boundaries of coaching and ability to identify and act accordingly when coaching is not appropriate and being able to sensitively discuss alternatives or escalate appropriately
- To deliver both telephonic and digital health coaching support
- To contribute to the monitoring and implementation of all policies and systems as they relate to service delivery, in particular: Health and Safety, Safeguarding, Vulnerable Adults
- To ensure accurate reporting and data collection
- To take a proactive approach to supervision and training with a demonstrated commitment to personal development
Qualifications & Experience
Essential
- Relevant health coaching qualification or an accredited health coaching skills programme.
- A minimum of six months of direct health coaching delivery
- Experience of caseload management
- Experience of supporting vulnerable individuals through a change process
- Evidence of continuous professional development to ensure the delivery of the most recent and up to date health coaching provision to the correct quality standard
Desirable
- Experience in delivering behaviour change interventions for specific lifestyle related issues (Smoking cessation, physical activity, NHS Health Checks, weight management, alcohol reduction)
- Membership of professional body (ICF, EMCC, AoC, UKHCA)
- Experience of managing and supervising individuals and teams.
- Educated to degree level in a relevant subject eg. Psychology, Behavioural Science etc
- Experience of supporting people remotely
Knowledge & Skills
Essential
- A strong understanding of the social determinants of health
- A strong understanding of population based approaches including segmentation and risk stratification
- A strong understanding of behaviour change principles and methodology.
- Demonstrable core skills and competencies as set out in the NHS England ‘Health Coaching Implementation and Quality Guide' including but not limited to:
- Select and apply a range of health coaching models, conversation frames and techniques
- Detailed knowledge of the core concepts and principles of personalisation, patient activation, health behaviour change, self-efficacy, intrinsic motivation and assets-based
- approaches
- Detailed understanding of self-management support and associated techniques
- Advanced skills development incorporating practice, reflection and planning for the application of learning to practice
- Excellent internal and external stakeholder engagement and management
- Strong written and verbal communication skills with the ability to convey a compelling rationale and approach.
- A strong track record of interpersonal relationships including the ability to build, develop and maintain relationships.
- Expertise in communicating effectively with excellent oral and written communication skills
- Effective caseload management with the ability to produce clear accurate reports and documentation.
- Confident in the use of evolving digital technologies to support people through behaviour change processes.
- The ability to manage time independently and effectively and work to deadlines
- Excellent Microsoft Office skills.
Desirable
- Managing a team
- Effective delivery of programmes in line with contractual requirements and service level agreements.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.