Customer Service Adviser
To provide an excellent level of customer service to all Sportsshoes.com customers on whichever platform they choose to contact us on (phone, webchat, emails, social media, etc.)
A successful Customer Service Advisor will demonstrate the following skills and behaviour on a consistent basis:
Technical Competencies
- Product knowledge
- Good levels of numeracy and literacy skills
- Excellent communication skills via email and on the phone
- Confident PC user with the ability to work with new systems
- An excellent understanding of the highest standards of customer care
Behavioural Competencies
- To ensure the best Customer Care experience is given to all customers
- Be passionate about being the best you can be and want to achieve targets
- To ensure that queries are responded to within our agreed response time
- Genuine passion for speaking to customers, answering queries and a clear
communicator
- To achieve KPI's whilst maintaining excellent quality
- Flexible for both the Company and customers
- Organised
- Professional
- Resilient under pressure
- Team focused
- Able to build rapport and empathise with customers
Shift patterns
- Weekday hours 9am-5.30pm
- Working Saturday 9-5 on a rota basis. (1 Saturday per month)
- Extra hours when required especially in the Peak period (November- February)