Building Manager for Luxury Student Accommodation in Bristol
Are you passionate about creating a welcoming, inclusive, and diverse environment for students? Do you have a knack for sales, people management, and ensuring high standards of health and safety? Join our dynamic team who are a leading provider of luxury student accommodation and make a difference in students' lives!
Responsibilities:
People:
- Oversee staff recruitment, training, and mentoring.
- Manage contractors, ensuring compliance with health and safety standards.
Health & Safety:
- Uphold UK Health & Safety policies, ANUK accreditation, risk management, fire, and security standards.
- Maintain statutory testing records and ensure all staff and residents are aware of emergency procedures.
- Manage incident response and ensure the site remains safe and accessible.
Customer Care/Public Relations:
- Drive effective and friendly customer communication.
- Build strong relationships with university accommodation offices and external agencies.
- Address student issues, concerns, and welfare needs, intervening and mediating as necessary.
- Maintain high service standards to promote renewals, positive reviews, and referrals.
Site Operations:
- Manage site maintenance and project manage the turnaround, check-out, and check-in processes.
- Resolve escalated out-of-hours needs.
Administration:
- Accurately record tenant applications, damage deposits, council tax, complaints, compliments, welfare, and maintenance.
- Maintain site systems including fob entry, CCTV, and visitor logs.
Financial:
- Handle accounting, collection, and recording of all monies received.
- Manage debts and control stock.
- Serve as the initial contact for financial claims.
Reporting:
- Prepare accurate periodic reports and attend meetings to provide site-specific information.
Qualifications:
- Strong people management skills.
- Knowledge of health and safety regulations.
- Excellent communication and customer service abilities.
- Ability to manage finances and administrative tasks efficiently.
Join us in providing exceptional living experiences for students in a vibrant and inclusive community. Apply today and be part of a team dedicated to excellence!