The Project Manager (CRM) will oversee the planning, implementation, and tracking of a designated project with specified deliverables. This role requires an individual with strong project management skills, preferably within a technology department of a not-for-profit organisation.
Client Details
This organisation is a large, reputable institution within the not-for-profit sector. With a strong focus on innovation and development, the company is proud of its capacity to make significant contributions within the technology realm.
Description
- Project Planning & Execution: Lead the end-to-end delivery of CRM-related projects, from initial scoping and planning through to execution, deployment, and post-launch support.
- Stakeholder Management: Collaborate with business stakeholders to define project scope, objectives, and deliverables. Ensure alignment with business goals and IT strategies.
- Team Leadership: Coordinate the work of internal and external teams, including developers, system architects, and business analysts. Foster an environment of collaboration and continuous improvement.
- Risk & Issue Management: Identify, manage, and mitigate project risks and issues, ensuring timely resolution and escalation where necessary.
- Budget & Resource Management: Manage project budgets, track costs, and ensure efficient use of resources. Provide regular financial reporting to senior management.
- Vendor Management: Work with third-party vendors and service providers to ensure successful integration and delivery of CRM solutions.
- Change Management: Ensure successful adoption of CRM changes by managing communication, training, and support for end users.
- Quality Assurance: Oversee testing and validation of CRM solutions, ensuring high standards of quality and performance.
- Reporting & Documentation: Provide regular project status reports to stakeholders and maintain comprehensive project documentation, including project plans, issue logs, and risk registers.
Profile
A successful Project Manager (CRM) should have:
- Experience: Minimum of 5 years of experience in IT project management, with at least 3 years focused on CRM projects (e.g., Salesforce, Microsoft Dynamics, HubSpot, or other CRM platforms).
- Technical Skills: Familiarity with CRM systems, system integrations, and data migration projects. Understanding of Agile, Waterfall, or hybrid methodologies.
- Stakeholder Management: Proven experience working with cross-functional teams and managing stakeholders at all levels, including C-suite.
- Communication: Excellent verbal and written communication skills, with the ability to present complex technical information in a clear and concise manner.
- Problem-Solving: Strong analytical and problem-solving skills, with a focus on delivering solutions that meet business needs.
- Leadership: Ability to lead and inspire project teams, fostering a collaborative and results-driven culture.
- Flexibility: Ability to manage multiple projects simultaneously and adapt to changing business priorities.
Job Offer
- A competitive salary range of £450 to £550 daily
- The opportunity to work in a large, innovative not-for-profit organisation
- A vibrant and inclusive work culture
- The chance to make a significant impact in the technology department
This is a fantastic opportunity for a driven Project Manager (CRM) to join a prestigious organisation and make a real difference. We encourage all suitable candidates to apply.