We are seeking a dedicated Complaints Administrator for an immediate start with our well-established client in Wakefield. This role is critical to the success of the client's operation and offers a dynamic work environment. The successful candidate will have a "can do" attitude and be able to work under pressure to meet strict deadlines. Immediate start and potential to become permanent.
Hours of work are Monday to Friday 9.00 a.m. - 5.00 p.m.
Day to Day of the role:
- Provide full administrative support within a busy team environment.
- Liaise with clients, assisting with enquiries and directing them to relevant departments.
- Assist with raising legal documentation/certificates, ensuring all details are accurate.
- Handle enquiries by phone and email in a professional manner.
- Work closely with internal and external stakeholders to manage the client feedback and complaints process, aiming for timely and satisfactory resolutions.
- Operate to strict deadlines and work under pressure with minimum supervision.
- Undertake additional duties as required to support the team.
Required Skills & Qualifications:
- Proven track record of strong administration, organisational, and time management skills.
- Previous customer care experience, including the handling of complaints.
- Enthusiastic and self-motivated with excellent communication skills.
- Proficiency in word processing and IT skills, including knowledge of a range of software packages.
- High attention to detail with the flexibility and adaptability to manage complex administration tasks.
Benefits:
- Competitive hourly rate with excellent Reed benefits.
- An immediate start in a dynamic environment.
- A role that offers critical support to the client's operation and the potential for permanent employment.