Right Now Group are currently looking for an experienced Operations Coordinator to join our client based in Feltham. This client are specialists in moving high value items globally across the world.
As a Operations Coordinator, you will play a key role in ensuring the smooth and efficient execution of logistics operations. Your expertise will be in managing sensitive cargo and will be crucial in meeting demanding customer requirements and ensuring prompt delivery of essential goods.
Responsibilities of an Operations Coordinator:
- Carry out daily operations, including handling imports, exports, customs clearance, and deliveries as instructed.
- Communicate effectively and proactively with customers, providing detailed updates at every stage of the shipment process.
- Create, maintain, and complete job shipment files on relevant in-house systems, as well as physical copies, ensuring all necessary paperwork (shipment requests, AWBs, security receipts, etc.) is included.
- Submit import and export customs entries according to customer clearance instructions.
- Coordinate shipments with UK and international vendors, ensuring proactive communication at all times.
- Prepare all necessary documentation for shipments, including AWBs and guard sheets.
- Foster strong vendor relationships to ensure security and service standards are met.
- Escalate significant customer issues when necessary.
- Embrace new methods of working.
- Manage time effectively to meet daily business requirements.
- Suggest improvements and standardization for operational processes.
- Provide operational coverage for colleagues as needed.
- Highlight jobs with negative or limited margins to the Operations Manager.
- Ensure accurate and timely costing of jobs on the system.
- Report on job-related cost variances as requested.
- Understand and participate in the sales process as part of the role.
- Perform ad hoc tasks as directed.
- Undertake special projects and other tasks as delegated by the Operations Manager.
Candidate Requirements for Operations Coordinator:
- Previous experience in operational or coordinating roles within a security or logistics environment is preferred.
- Experience with customs entries (imports/exports) is advantageous.
- Strong knowledge of customs procedures.
- Excellent verbal and written communication skills.
- Proficiency in using ASM Sequoia software.
- Experience with air and road freight.
- Familiarity with Cargowise.
- Understanding of special processing requirements, such as VAT Relief for Investment Commodities, IPR (Inward Processing Relief), OPR (Outward Processing Relief), and TIB (Temporary Import Bond for Temporary Admissions), is highly beneficial
More details for Operations Coordinator:
Shift: Monday - Friday
Hours: WEEK 1: 08:00 - 16:30 WEEK 2: 09:00 - 17:30
Salary: £30,000 - £35,000 (Depending on experience)
An "On Call" Remote Weekend Shift is Required - 1 in 4 Weekends
WE WILL CONTACT SUITABLE CANDIDATES WITHIN 24 HOURS