Job Title: Depot Administrator
Location: Audenshaw, Manchester
Salary: £25,000 per an
Contract: Full time, permanent
Shift: 08:00 – 16:30, Monday to Friday
Benefits: 24 days holiday a year, plus bank holidays, Company pension, free onsite parking, a choice of shifts within office hours and an option to trade holidays.
About the role
Putting the customer at the heart of what our client does, is paramount to their business.
You will be working for one of the leading recycling & waste management providers in the UK, a part of one of the biggest paper manufactures in Europe.
You will be supporting their customer experience from the front, facilitating customer requests, support and general enquiries from order booking to invoicing. The role provides an end-to-end experience for their customers, and you will champion this experience through knowledge, dedication and passion.
All of your customer and contractor interactions will be done through phone and email, and you will be fully trained on our in-house bespoke systems and processes.
As the Depot Administrator you will be responsible for:
- Answering the telephone and dealing with all customer queries
- Respond and resolve all email requests and queries within the agreed SLA.
- Admin support for the sales administrator and sales team
- Deliver end to end customer service with all admin functions on new and existing customer
- accounts.
- 1st point of contact for customer complaints and dispute resolution.
- Accurately upkeep of all customer data
- Processing sales and purchases through the system
- Confirming and checking jobs for invoicing.
- Process 3rd party invoices through for payment.
- Chase customers for purchase orders.
- Produce accurate monthly customer reports in a timely manner.
- Ordering and invoicing of add hock purchases.
- Create Purchase orders and reconcile against delivery notes and invoices.
To be considered, you need:
- Previous experience in a customer administration role
- Previous experience coordinating with internal teams, working against fast-paced delivery times
- IT Skills, MS Word, PowerPoint and Excel – you must be confident with Excel, as a lot of processes are conducted via Excel. You will receive any specific training, but you must be proficient enough to confidently work autonomously
- Must have the ability to solve problems and make informed decisions
- Strong attention to detail
- Excellent time management and organisational skills with the ability to adapt to changing priorities within the business and prioritise workload efficiently.
If you are interested, then please apply with an updated CV.