Property Services Manager
Salary: £45,000
37 hours per week (flexible working pattern) Monday to Friday
Our client is a not-for-profit housing association located in Luton. We are looking for an experienced Property Services Manager to deliver high quality, efficient customer service covering maintenance, repairs and voids.
Full clean driving licence and access to your own vehicle required for work purposes.
Responsibilities: Property Services Manager
- Manage contractors that are employed to carry out compliance and planned activity.
- Ensure that all contracts are resourced and that contract management meetings occur regularly.
- Monitor contractor performance with the use of key performance indicators flag any performance or run rate issues to the Head of Property Services.
- Being responsible for overseeing the compliance and planned programme management.
- Support the Head of Property Services with the development of capital and cyclical investment programmes.
- Manage capital replacements on the ground this includes all components that fall in line with our capital investment programme.
- Project manage all capital and cyclical investments.
- Ensure the asset component information is up to date following component renewals.
- Monitor the annual budgets for capital and component placement and cyclical investments.
- Implement Compliance and Asset management software- ensure that these are updated regularly in line with work completions.
- Payment of invoices related to cyclical servicing and component replacement, repairs and refurbishment work.
- Implement and arrange rolling stock condition surveys.
- Coordinate day to day maintenance activities to deliver effective and efficient customer services to achieve key performance indicators.
- Monitor repairs budget ensuring resources allocated effectively.
- Manage the work scheduling function to ensure that the right resources are in the right place at the right time.
- Monitor and supervise all trades on the ground to ensure they have the necessary information and equipment to undertake their responsibilities.
- Carry out post inspections on all properties as required.
- Undertaking all void property and repair inspections to include photographs, schedule of works and provision of reports to the repairs/void's scheduler.
- Chair the weekly voids meeting, work with colleagues to ensure regular updates are provided.
- Monitor and manage all disrepair claims, this will include liaising with our in-house team and surveyor/s to ensure full surveys are undertaken and detailed reports and schedule of works are prepared.
- Undertake works related to refurbishing office spaces as required.
- Oversee all maintenance inventory and equipment to ensure proper storage and usage.
- Manage the team fleet to ensure it is correctly maintained, including MOT, servicing and undertake stock checks monthly.
- Ensure all work is undertaken in accordance with Health and Safety legislation, ensuring that all H&S paperwork is in order prior to works being undertaken.
- Attend emergency situations outside normal working hours, if necessary.
- Deputise for Head of Property Services during absences.
- Support the Head of Property in the recruitment and training of the Property Services team.
- Update knowledge by participating in training opportunities to support staff.
- Undertake the investigation of and effective handling of complaints as required.
- Work to minimise any possible disrepair claims.
Skills / Experience: Property Services Manager
- Experience in repair and maintenance in residential properties and line management.
- Understanding of compliance responsibilities within the housing environment.
- Experience of inspecting defects in dwellings and specifying cost effective repairs
- Good working knowledge of building construction, building regulations, other statutory authority regulations. and health and safety legislation.
- Experience of managing Health and Safety concerns.
- Understanding of component replacements and programmes of work.
- Dealing with disrepair claims.
- Undertaking property inspections and preparing schedule of works.
- Experience of delivering high standards of customer service to all customers, internal and external.
- Experience in managing external contractors in addition to in-house team.
- Ability to deal with conflicting priorities and complex situations.
- Good verbal and written communication skills
- Problem solver and sound decision-maker.
- Highly developed communication and interpersonal skills, able to engage people at all levels.
- Excellent analytical and evaluation skills.
- Excellent influencing skills.
- Experience of managing and supervising staff and contractors.
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