Our client who are an independent Estate Agency based in Ilford are looking for an experienced Property Manager to join their busy team.
Job description:
- Efficiently manage the company's property portfolio while providing all-around customer service.
- Build and maintain strong relationships with existing landlords, tenants, ensuring their needs are met and expectations exceeded
- Promote exceptional customer service and aim for 40 Google reviews per month.
- To take a commercial approach to grow property portfolio for referral business, Network with existing clientele to acquire new properties.
- Dealing with general day to day maintenance issues promptly and monitor the progress of all to ensure completion within required time-scales.
- Liaising with contractors, landlords and tenants on a daily basis
- Coordinating & Managing Maintenance Schedules
- Co-ordination of estimates and undertaking of repairs by contractors inc liaison with Landlords, negotiate with contractors for works to be carried out, raising work orders etc.
- Work on reducing costs and improving service quality by building strong contractor relationships.
- Liaise with contractors to ensure quotations are compatible and value for money
- Complete property management notes to track progress of maintenance issues, keeping communication records to all parties up to date.
- Accepting and processing contractor invoices in a timely manner inclusive of scanning, naming and allocating these to suppliers' folders. Input all contractor invoice data to excel spreadsheet for company records & landlord ledger entries.
- To proactively source, test and grow a list of approved and skilled contractors to help resolve a variety of property issues & obtain credentials to be passed to Senior Property Manager for company checks prior to take on.
- Efficiently manage tenant/landlord enquiries and issues appertaining to the properties, addressing problems; Face to face, by email and telephone taking detailed information and handling them effectively and promptly manner to avoid company complaints.
- Deal with complaints from Landlords and Tenants relating Property Management/Maintenance matters.
- Arrange gas safety certificates, EICRs, EPCs and all other legal/compulsory documentation to ensure that all managed properties comply with current legislation & ensuring all compliance is always kept up to date including licence condition requirements.
- Ensuring compliance with local property laws and regulations with health and safety, fire risk assessments, asbestos regulations, and other legal requirements
- Distribution of safety records to all relevant parties
- Arrange and carry out property inspections including reporting findings to the Landlord and arranging remedial works and/or follow up visits if required and actioning damages with tenants - at all times to ensure property is well-maintained and in compliance with safety regulations.
- Initiate and apply for property licences for all boroughs across London including own research into the scope for requirements
- Accommodate any council compliance visits to properties and follow through until licence received or initiate works orders under compliance works to be completed in a timely fashion
- Action Council improvement notices/fines
- Initiate and assist landlords and leaseholders with insurance claims following damages to their dwellings inclusive of obtaining multiple quotations
- Monitor and assist the emergency out of hours calls/ engineer call outs
Sole Responsibility
- Email Management to ensure correspondences are responded to & action in a timely manner.
- Returning deposits & dealing with dilapidations.
- Handle deposit dispute negotiations
- Maintain up-to-date health and safety and fire risk assessments for required properties.
- Ensure KPI's and action points set by Management
- Provide valuable feedback to improve processes, technology to deliver world class service levels to our customers
- To provide support to the Senior Property Manager as required
- Acknowledging and actioning anything from company director in relevance to a variety of topics as well as PA assistant work as required.
- Cover work and offer assistance to colleagues when required or in the absence of staff
Ideal candidate:
- Previous experience as a Property Manager
- Excellent written and verbal communication skills
- Ability to communicate effectively with people at all levels
- An understanding of property legislation, contracts and Health & Safety
- Ability to work under pressure
- Good time management and organisation skills with attention to detail
- Full driving licence and own car
Salary £25,000 to £35,000 depending on experience
Hours:
Monday to Friday
AMR are one of the UK's largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market.
We recruit for the roles of: Branch Manager, Residential Sales Manager, Valuer, Lister, Senior Sales Negotiator, Residential Sales Negotiator, Residential Sales Progressor, Country Homes Negotiator, Senior Lettings Negotiator Lettings Negotiator, Lettings Manager, Lettings Coordinator, Letting Administrator, Property Manager, Block Manager, Regional Manager, Regional Director, Area Manager, New Homes Sales Advisor, Land Finder, Land Buyer, Surveyor, Mortgage Advisor, Mortgage Consultant, Commercial Negotiator, New Homes Sales Consultant.
We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.