As a world-class insurance and claims management company, we are looking for an exceptional individual to fill the role of Team Manager, who can travel comfortable to our MK office on a weekly basis. Using strong leadership skills and industry experience, you'll be guiding a rapidly expanding team of claims handlers to manage and settle a variety of travel-based claims professionally and efficiently.
**Your Role**
As our new Team Manager, you'll play a crucial role operationally, using your industry knowledge to:
- Manage a diverse range of claims, from cancellations and medical emergencies to damage waivers on hire vehicles
- Ensure swift settlements within service level agreements, whilst thoroughly auditing specific claims information
- Mentor and train your team on policy cover information, ensuring it is relayed with professionalism and courtesy
- Maintain impeccable standards of customer service within your team
- Demonstrate exceptional organisational skills and flexibility to adapt to changing priorities
**About You**
You are an experienced leader, preferably with a claims or insurance background and a passion for developing high performing teams. Not only do you possess:
- Experience in team leadership
- Strong knowledge of insurance principles and the claims process
- Exceptional customer service ethics
- Strong problem-solving skills
- Great organisational skills
- Flexibility in your approach
You are also resilient, handling challenges with a cool head and methodical approach.
Due to the nature of our work, any employment offer will be conditional until completion of a satisfactory DBS check.
**About Us**
We are a global leader in claims management with a strong culture of innovation, technology and exceptional customer service. With a robust global infrastructure and an extensive network of professionals, we provide tailored solutions to clients across numerous industries.
Why join us?
- 25 days annual leave plus birthday off
- Flexible bank holidays
- Funding for Insurance Qualifications
- Life Assurance, 4 times your basic salary
- Dental Plan
- Cash Plan
- Employee Assistance Programme
- Paid overtime (if authorised)
- 5% pension contribution
- Season ticket benefits
We're also proud to actively support equal opportunities and foster a culture of diversity and inclusion.
**Your Next Step**
If you're ready to lead a thriving team in a dynamic, global company, apply today! We can't wait to receive your application.