Centre Receptionist (Multi Site)
London - North, South, East, West
£28K per annum + FREE travel card
Are you an experienced Receptionist, with a few years of customer-facing experience under your belt?
This could be your ideal next step!
I am working with a large, London-based company that manage their own portfolio of serviced office spaces. They have multiple locations across London and are now seeking a confident Receptionist to support with the day-to-day running of their Business Centres across London.
Core responsibilities:
- Assisting with the day-to-day running of the reception desks.
- Be the first point of contact for any customer queries, ensuring to maintain a positive approach and high level of professionalism throughout.
- Monitoring the on-site stationary and the usage.
- Work closely with the two senior managers in the daily operations of the business.
- Liaising with the management team to remain up to date of any company policy changes, and/or product/service knowledge.
- Handle customer complaints, providing appropriate solutions within a prompt time frame.
- Maintain and build relationships with existing/potential clients, through open and interactive communication.
- Keep a record of client interactions, accounts, and updated documentation
- Always going the extra mile to engage customers.
- Take part in managing regular building events and activities.
- Use relevant social media platforms to increase brand awareness to the local community.
- In the event of a fire, assume the role of Senior Fire Marshall.
Personal Specification:
- Proven working experience in a customer service role.
- Strong Receptionist/FOH experience required.
- MS Office proficient.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent verbal and written skills.
- Maintain a confident and enthusiastic approach towards work.
- Professional and clear communication skills coupled with the ability to build strong business relationships.
- Be reliable and display a strong passion for the companies' brand and clientele.
If you feel like you have the relevant skillset for the above opportunity submit your CV ASAP to secure an interview!