Freightserve recruitment is looking to recruit a Freight Project Coordinator for a major Freight Forwarder based in the Chiswick area.
Purpose of Position
Maintain Customer Service Import & Export, ensures (within the functional scope) operational excellence, high productivity and customer satisfaction.
Tasks
- Dealing with multimodal transport operations (Road, Sea, Air, Import, Export, Warehousing and out of gauge cargo
- Order acceptance
- Operations consulting, planning & scheduling
- Service decision
- Ad hoc quotation to customers
- Urgent deliveries controlling, reporting
- Follow-up on cargo customs clearance and timely delivery
- File opening
- Pick-up arrangement
- Booking
- Booking of direct/back to back shipments with carrier
- Exception maganagement
- Customer Inquiries
- Call forward
- Operational Job Costing
- Arrival notification to customer
- Coordination of transit shipments activities
- Receiving of customer's instructions
- Cooperation with customs subcontractor and control on its activities
- Subcontractor Management (capability & Performance Evaluation)
- LINK maintenance
- Provide Track & Trace info
- Irregularity management/handling within his/her responsibility
- Assure Temporary import / export files controlling / letters submitting.
- Maintain area standard operational processes
- Ensure customer retention and customer satisfaction
- Provide forwarding / logistic support to sales
- Provide performance on operational excellence and initiate corrective measures
Requirements & Skills:-
- Robust functional forwarding know-how (air / logistics / SCM) preferably in Projects - Oil & Gas, mining, energy sectors.
- Toolbox and product know how
- Understanding of strategy and products
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.