Operations Analyst - SC Cleared - Contract
Rate: Up to £400 per day
IR35: Inside
Location: London
The role:
A leading Central Government institution is seeking Operations Analysts, to undertake contract engagements in a high-profile, cutting-edge IT Operations Centre that conducts real-time monitoring of the core technology, infrastructure, applications and services.
This is a 24/7 operations centre, and your role will be key in ensuring services are effectively monitored, incidents are addressed, and services are restored within agreed service level agreements.
Essential Skills & Responsibilities:
- Monitoring of National Computing Service and responding to service impacting alerts,
- Monitoring of ServiceNow queue and processing of INC's and Password requests to customers
- Running of weekly and monthly batch work for Policing Agencies, Processing of ad hoc Batch work
- Re-setting of passwords for customers
- Monitoring of critical network alerts and ensuring encrypted data is successfully transmitted.
- Liaising with Incident Management, Service Desk, and technical teams
- Supporting incident and problem resolution activities, regularly engaging with teams to ensure service performance, availability and security is maintained in line with agreed SLAs
- Understanding and / or experience of ITIL Service Management
If you are available and interested, please apply in the first instance and you will be contacted to discuss the positions further.