Safari Lodge Manager
40 Hours per week including weekends, bank holidays and evening work.
£40-£45K per annum
Pertemps have an amazing opportunity to join our clients amazing team as a manager. You will be enhancing the operational effectiveness of the safari lodges experience, delivering high quality customer service, and delivering an unforgettable guest experience.
Benefits:
- 28 days holiday.
- Employee assistance programme.
- Pension
- Discounts on f&b, retail & public events.
- Free parking
- Discount on lodge stays.
- Social Events
- Newsletter competitions prize raffles.
- Free admission.
Responsibilities:
- To lead as a brand ambassador with the coordination and delivery of consistent high quality customer service, enhancing the operational effectiveness of the safari lodge's function and guest satisfaction.
- Generate and deliver fit for purpose operating procedures for the safari lodge function, ensuring these are communicated between all team members to define and maintain an environment of continuous improvement, providing high quality and guest focused end-end service that exceeds expectations.
- Regularly undertake performance, quality and procedure reviews with the QA assistant and guest regulations team.
- Ensure areas of improvement are implemented.
- To be responsible for the control of staff wages, controlling wage related expenditure.
- Responsible for recruiting, training, engaging, and supporting all team members.
- Achieve strict stock control and audit compliance's.
- Work collaboratively with the head of marketing to contribute knowledge and assist with the generation of delivery of effective market campaigns.
- Responsible for financial reporting, ensuring accuracy and timely delivery to the finance manager to meet deadlines.
- Work collaboratively with the head chef, ensuring the lodges function has strict compliance with food safety regulations.
- Accountability for health and safety – implement and attend health and safety documents, ensure that they are all in line with the company's policy and procedures.
Skills:
- A formal qualification in business management, hospitality, accommodation management, event management.
- First aid at work qualification.
- Experience in achieving and maintaining quality control.
- Experience in controlling financial budgets.
- Long-term leadership skills.
- Exceptional communication skills.
- Ability to make proactive and reactive decisions in a fast-paced environment.
- Exceptional customer service skills.
- Ability to evaluate and translate current operating environment and business requirements to generate solutions and recommendations to increase performance/profit.
If this is something you're interested in, Apply now!