Venn Group is currently working with a well known London University to recruit a IT Support Specialist to act as the first and central point of contact for users.
The role is paying £30,000 - £35,000 depending on expeirence and they are looking to onboard someone as soon as possible buy are happy to wait a notice period.
This is an excellent position for someone who is looking to develop their IT customer support knowledge and experience.
Job Responsibilities:
- Provide initial 1st and 2nd line technical assessment and support
- Accurately diagnose technical issues and perform standard preliminary research using available resources
- Provides the initial assessments of all incidents or requests, making or coordinating the first attempts at resolution
- Own, monitor and escalate all incidents according to agreed service levels
- Keep users informed on the status and progress of their reported incident or request
- Carry out testing, installation, configuration and implementation of new and upgraded equipment including phones, laptops and mobile devices
The ideal candidate:
- Demonstratable IT Support experience in a user support environment
- An excellent customer focused approach when dealing with customers in person and remote
- Experience of working in a University service desk environment
- Microsoft Office Suite experience
- Active Directory including file share management experience