Red Recruitment is recruiting a Complaints Handler to join a premier Contact Centre outsourcing business who are dedicated to delivering exceptional service to their clients. This role is Monday - Friday on a temporary to permanent basis. You will be joining the business during a period of fast growth, giving you lots of potential for opportunities and progression in the future.
The suitable candidate will have previous customer service experience and have strong communication skills.
The salary for this position is £24,000 - £26,000 per annum (depending on experience).
Benefits and Package for a Complaints Handler:
- Salary: £24,000 - £26,000 per annum (depending on experience)
- Hours: Monday - Friday, 9am - 5.30pm
- Location: Banbury City Centre
- Contract Type: Temporary to permanent
- 28 days annual leave + 3 bank holidays (Christmas Day, Boxing Day and New Years Day)
- Trips away
- Social gatherings
- Supporting the local community through charity endeavours
Key Responsibilities of a Complaints Handler:
- Working customer complaints from beginning to end, including full investigation and resolution
- Reviewing the results of the investigation and putting together a final response to be signed off by the legal department
- Implementing and monitoring the full complaint lifecycle whilst keeping to deadlines and complaint guidelines
- Monitoring agreement in a timely manner to ensure that payments are moved if appropriate
- Maintaining and implementing all policies at all times
Key Skills and Experience of a Complaints Handler:
- This role requires good problem-solving, critical thinking, and communication skills
- You should be able to work cases independently as well working well with colleagues
- Previous experience of working complaints or concerns
- Clear and professional communication skills are required
- Previous experience in Financial Services is desirable but not essential
If you are interested in this position and have the relevant experience required, please apply now!
Red Recruitment (Business / Agency)