Role Overview
As a Neighbourhood Housing Officer, you will play a vital role in managing our properties and ensuring our residents receive excellent service. You will be the first point of contact for residents, addressing their concerns, managing tenancies, and working to improve the overall quality of our neighbourhoods.
Key Responsibilities
- Tenancy Management: Manage tenancies from start to finish, including sign-ups, transfers, and terminations, ensuring compliance with relevant policies and regulations.
- Resident Support: Act as the primary contact for residents, addressing enquiries, complaints, and providing support on housing-related matters.
- Community Engagement: Work closely with residents, community groups, and partners to foster a sense of community and resolve neighbourhood issues.
- Property Inspections: Conduct regular estate inspections, identify maintenance issues, and liaise with the repairs team to ensure properties are well-maintained.
- Anti-Social Behaviour: Manage reports of anti-social behaviour, working with residents and relevant agencies to find solutions and improve community safety.
- Rent and Arrears Management: Monitor rent accounts, take appropriate action on arrears, and support residents in managing their payments.
- Policy Implementation: Ensure compliance with housing policies, health and safety standards, and data protection regulations.
About You
To succeed in this role, you should have:
- Experience: Previous experience in housing management, community development, or a related field is essential.
- Communication Skills: Strong interpersonal and communication skills, with the ability to build relationships and handle difficult conversations.
- Problem-Solving: A proactive approach to problem-solving, with the ability to manage conflicting priorities and make informed decisions.
- Organizational Skills: Excellent organizational skills and attention to detail, with the ability to work independently and as part of a team.
- Knowledge: A good understanding of housing legislation, tenancy management, and issues affecting social housing.
- Commitment: A passion for improving communities and delivering excellent customer service.