This Technical Customer Service role is an exciting opportunity for a dedicated individual to provide outstanding customer support in the property sector. The role requires a keen problem-solver with a solid technical understanding, based in Birmingham.
Client Details
Our client is a leading organisation in the property industry with over 3,000 employees across the UK. They pride themselves on their commitment to providing exceptional services to their clients and customers, with an emphasis on technological innovation and sustainable practices.
Description
- Provide first-rate customer service to all clients and customers.
- Scheduling Engineers
- Handle and resolve technical queries effectively and promptly.
- Coordinate with internal teams to ensure issues are properly addressed.
- Use technical knowledge to troubleshoot and solve problems.
- Document customer interactions and maintain records.
- Stay updated with the latest industry trends and technologies.
- Contribute to the continuous improvement of customer service procedures.
- Uphold the company's values and standards at all times.
Profile
A successful Technical Customer Service should have:
- Ability to learn and use technical language.
- Excellent customer service and communication skills.
- Ability to troubleshoot and solve problems effectively.
- Detail-oriented and organised with a focus on documentation.
- Comfortable working in a fast-paced, team-oriented environment.
- Committed to continuous learning and improvement.
You will be keen and available for a 100% office based role in Reading.
Unfortunately no sponsorship is available.
Job Offer
- A competitive salary range of £23,850 - £26,500 per year.
- 24 days of holiday leave.
- An inclusive and collaborative company culture.
- Opportunities for professional growth and development.
- A chance to make a positive impact in the property industry.
Join our team and contribute to delivering exceptional customer service in the property industry. Apply today!