Technical Support Engineer
Nottinghamshire | Hybrid
£22,000 - £28,000
23 days annual leave + bank holidays + private healthcare+ flexitime + hybrid working
The Company:
Creating a more inclusive world for people with hearing aides!
Since the 1980s, our client has been dedicated to providing innovative and high-quality assistive listening solutions. Their passion for technology and commitment to helping others drives everything they do. By designing and manufacturing hearing loop systems, they are making a positive impact on multiple continents, creating a world where everyone can hear and be heard.
Brief Overview of Role:
We are seeking a Technical Support Engineer to provide exceptional customer service and technical support to our clients. In this role, you will use a consultative approach to respond to customer queries and provide the best solutions for their needs.
Duties:
- Respond to inbound technical queries, advising customers on potential solutions and discussing the pros and cons of suitable options for their projects.
- Communicate with customers via phone, email, and our customer service web portal.
- Assist with building quotations and basic design documentation.
- Produce tender documentation and maintain up-to-date information within the CRM system.
Skills and Experience Required:
- We are looking for someone with an outgoing personality and strong customer service skills.
- Prior knowledge of audio systems would be highly beneficial.
Package:
- Salary: £22,000 - £28,000 DOE
- 23 days annual leave plus bank holidays.
- Flexible working hours and hybrid working options.
- Regular salary reviews
- Cashback on various health and dental care treatment
If you are passionate about audio technology and want to work for a company that is making a positive impact on the world, this is the perfect opportunity for you. With room for growth, flexible working options, and a supportive work environment, this role offers an ideal work-life balance.
If you are interested in learning more, click apply or contact Jake Voisey using the details provided.