INTRODUCTION
Hanto Recruitment is proud to be working once again with our long-term client in Norwich. The company is looking for a Retail Assistant to join their team on a full-time permanent basis. The ideal candidate would be hardworking with a positive attitude, a keenness to work with high-end products, and the ability to deliver personalised customer service..
THE COMPANY
My client specialises in high-end luxury lighting products, with over 40 years' experience in the industry. They are one of the leading electronic retailers in East Anglia, with showrooms in Norwich as well as Bury St Edmunds and Felixtowe. They have an excellent work culture and are five-star rated on Google, highlighting their high level of quality and service.
THE ROLE OF A RETAIL ASSISTANT
You will be working in partnership with other retail colleagues. The successful candidate will be able to offer excellent and personalised customer service to each individual who enters the store. You will liaise with customers, identifying their requirements, offering product suggestions and guidance to best suit the needs of the customer.
DAY-TO-DAY RESPONSIBILITIES OF A RETAIL ASSISTANT
- Greeting and assisting customers in a friendly and professional manner.
- Assisting customers with any queries they may have on products.
- Providing product information and recommendations.
- Keeping up to date with product knowledge to be able to best assist customers.
- Handling queries or forwarding escalated issues to the on-duty manager.
- Accessing stock from the stock room, including going up ladders if stock is at a height.
- Assisting with stock replenishment and visual merchandising.
- Assisting with the company's social media: Instagram, and TikTok
- Maintaining a clean and organised sales floor.
REQUIRED SKILLS
- A hard worker, a positive attitude, and enthusiasm to learn are essential qualities for this role.
- Strong time management and organisational skills.
- Previous experience in a retail environment is advantageous but not essential.
The ideal candidate will have a 'can-do' attitude, will be excited to take this step into an industry-leading, family-run company, and have a passion for delivering an outstanding customer experience.
If you're looking for a role where you can develop product knowledge, gain experience working with high end items, and be part of a vibrant retail environment where your sales skills will be valued and developed, then we'd love to hear from you!
DETAILS
- £24,000 per annum
- Monday - Saturday
- One weekday off, if working on Saturday
- 20 days holiday (plus bank holidays)
- Training, knowledge sharing and guidance from the team.
- Pension scheme
- Norwich, NR2