Job Title: Commercial Accounts Executive
Location: Lutterworth
Salary: £30,000 - £38,000per annum dependent on experience
Hours: Monday - Friday
The Company:
Our client is a insurance company dealing with all insurance need sin the commercial sector, and are looking for a commercial accounts executive to join the team, who will be responsible for managing renewals for the steel and constriction industry.
Job Role: Office based telephone renewals, managing client expectations and communications to provide a high level of customer service, retaining existing clients and growing the company's reputation both individually and through the team.
A professional understanding of what makes first class customer service is important, as well as flexibility, multi-tasking, problem solving skills and sales orientation.
Key Responsibilities:
- To complete the task of "fact finding" to identify clients' requirements and to provide a quotation to meet their Demands and Needs and fulfil our obligation of "Treating Customers Fairly" (TCF).
- To obtain quotations, using delegated authority arrangements or by referring to insurers, to communicate quotations, advising the most appropriate in terms of price and cover to meet the applicant's needs.
- To contact clients to renew policies and the preparation of required renewal documentation in accordance with company guidelines and requirements.
- To ensure that all business is dealt with promptly and efficiently and that Income and Conversion objectives are achieved.
- To ensure the delivery of high quality service, appropriate to customer needs.
- To professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- To troubleshoot customer issues over the phone.
- To use automated information systems to analyse the customer's situation.
- To maintain a balance between company policy and customer benefit in decision making.
- To handle issues in the best interest of both the customer and company.
About You:
A professional understanding of what makes first class customer service is important, as well as flexibility, multi-tasking, problem solving skills and sales orientation.
- A highly developed sense of integrity and commitment to customer satisfaction.
- A demonstrated passion for excellence with respect to treating and caring for customers.
- The ability to communicate clearly and professionally, both verbally and in writing.
- The ability to handle difficult customers and complaints if necessary.
- To have a pleasant, patient and friendly attitude.
- To have strong decision making and analytical abilities.
- To have strong detail orientation and communication / listening skills.
To Apply:
To apply for the Commercial Accounts Executive role, please contact Annika on or call for more details.