The Customer Service Manager will be responsible for leading the customer service team to ensure exceptional service delivery. The role will involve managing customer relations, overseeing the resolution of customer issues, and driving the team towards achieving key customer service objectives.
Client Details
Our client is a renowned player in the FMCG industry with an established presence in Warrington. They have a large workforce dedicated to producing and supplying top-quality consumer goods to a diverse range of customers.
Description
As Customer Service Manager you'll lead a small specialist team through customer support covering order to delivery communications. You'll work with key supermarket accounts to ensure consistent updates are given and relationships remain strong through any challenges in the supply chain process.
- Lead the customer service team to ensure high levels of customer satisfaction.
- Develop and implement customer service policies and procedures.
- Manage customer complaints and oversee the resolution of escalated issues.
- Monitor and report on the performance of the customer service team.
- Provide training and support to team members to ensure continuous improvement.
- Work closely with other departments to ensure a consistent customer experience.
- Identify opportunities to enhance customer experience and recommend improvements.
- Ensure compliance with industry regulations and company policies.
Profile
A successful Customer Service Manager should have:
- Experience leading teams within a similar setting (B2B, ideally retail based customers)
- Knowledge of the supply chain process, from a customer management perspective
- Strong Customer Service background
- Proven experience in a customer service management role within the FMCG industry.
- Keen eye for detail, able to work with complex CRM systems and use data to support business decisions
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- An ability to handle complex customer complaints and issues.
- A customer-centric approach with a strong focus on delivering superior service.
Job Offer
- An attractive salary ranging from £49,500 to £60,500 per annum.
- A permanent position within a respected FMCG company.
- Hybrid working
- Free Parking
- Excellent holiday, pension and progression options around the group
- Collaborative and supportive company culture.
If you believe you have the skills and experience required for this role, we encourage you to apply today and take the next step in your career.