Customer Operations Executive needed in Manchester. This role will start asap and is £14 per hour. This role is 3 months to begin with.
**Key Responsibilities and Accountabilities
Customer Support & Programme Administration
- Process bookings and assist customers in securing professional development courses.
- Ensure a smooth setup of online and in-person programmes.
- Keep customer records accurate and up-to-date, ensuring easy access to schedules, attendance, and certificates.
- Maintain calendars and reminders.
Customer Communication & Engagement
- Be the first point of contact for customer enquiries, providing friendly and knowledgeable assistance via phone and email.
- Send timely course reminders, joining instructions, and follow-ups to ensure an excellent experience.
- Generate and distribute customer certificates upon programme completion.
- Processing payments from customers who are booked onto the PD courses
Relationship Management & Collaboration
- Build strong relationships with customers, ensuring their professional development journey is smooth and rewarding.
- Work closely with internal teams
- Ensure high-quality service.
**Skills, knowledge, qualifications required for job
- Strong organisational and time management skills and takes ownership of workload.
- Maintains a consistently high level of accuracy and exceptional attention to detail.
- Communicates clearly and professionally, both verbally and in writing.
- Displays proficiency in Microsoft Office packages, including Word, Excel, Outlook, and 365.
- Works effectively within a team and embraces collaboration.
- Can establish and cultivate robust relationships with essential stakeholders.
- Works independently with minimal daily supervision.
- Adopts an agile mindset and readily adapts to last-minute changes