Salary: £38,810 per annum plus benefits
Hours: 35 hours per week on a roster from Monday to Sunday
We are currently seeking a Visitor Operations Manager - Front of House Management, to join our Visitor Engagement team in one of the most iconic buildings in the world, St Paul's Cathedral.
In this role, you will be responsible for inspiring, motivating and coaching the Visitor Operations team to deliver visitor operations to the highest standards.
In particular, you will be responsible for:
- ensuring an inclusive welcome for all visitors
- front of house procedures and presentation standards
- implementing revenue generating and commercial opportunities
- administering the till systems
- responding to complaints, when required
The successful applicant will have:
- demonstrable experience of delivering effective operational visitor experience, preferably within an arts, heritage or visitor attraction
- demonstrable experience of managing operational teams within a complex organisation
- excellent communication skills
- proven experience of administering till systems
- proven experience of managing customers complaints
- experience of implementing and maintaining high standards of customer service and driving commercial activity through coherent KPI's and objectives
- an ability to work at pace, be decisive and capable of prioritising work appropriately
The successful applicant will also be expected to share in St Paul's Cathedral's commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
In return you'll find we are a welcoming place to work and we each take responsibility for our part in the Cathedral's work, looking after St Paul's for the next generation.
- Our holiday allowance is or 33 days inclusive of bank holidays.
- Our pension scheme allows for up to 7.5% employer contribution.
- And as you might expect we have life assurance of four times basic salary and an employee assistance programme.
We are an inclusive employer and welcome candidates from all backgrounds.
Please note that the Cathedral is open 365 days per year, therefore, the rota includes weekend and bank holiday working.
The closing date for applications is 23:59pm, Sunday 23rd June 2024.
Interviews will take place on Tuesday 16th July 2024.