Join a thriving business in Farnborough - Hybrid - Operations Support
We're excited to announce a fantastic permanent opportunity for a highly organized and motivated individual to join a dynamic team in Farnborough.
The Operations team sits at the heart of the business, coordinating with all departments through a large variety of tasks. Reporting to the Operations Manager and working alongside the Operations Associate, Operations Support holds a key role within the company and will be a central contact for any business queries. Overall responsibility of the team is to ensure the company delivers an excellent customer experience at every point in the customer's journey.
Employee benefits:
- £25,000 salary
- Monday to Friday - 4 days WFH / 1 day office based
- 25 days annual leave
- Health and well-being programme
- Discount club
- Flexible working
- Pension scheme
- Employee awards
- Life assurance
- Private medical insurance
- Income protection
- Plus, lots more
RESPONSIBILITIES:
- Ensure streamlined and efficient operational processes, resulting in excellent service for their customers and colleagues.
- Promote clear and consistent cross-departmental communication in adherence to Company procedures.
- Provide administrative support to the sales team by way of pre and post sales customer support activities.
- Generate and maintain customer quotations, including calculating sales margin for the sales team
- Work closely alongside the Operations Manager to process orders, create contracts and relevant records in CRM and input accurate financial figures.
- Provide administrative support to the CEO and Senior Leadership Team.
- Utilise and develop the company CRM system, including report building.
- Develop strong relationships with customers, including uncovering new opportunities through regular relationship management activities.
- Periodic data cleansing and maintenance activities within CRM to ensure accuracy and completeness.
- Data scraping and lead generation to promote continual growth of company data base.
- Build strong relationships with vendors and distributors.
- Embody and promote the Company values and culture.
KEY SKILLS:
- Maths A-Level or Batchelor's degree preferred. Alternatively, at least 1 years' experience in an administration/customer focused role.
- Organised, structured, and efficient with good attention to detail.
- Excellent verbal and written communication skills.
- Mathematically minded and comfortable working with calculations.
- Commercial awareness.
- Self-motivated with the confidence to use initiative.
- Strong experience of MS Office (Word, Excel, PowerPoint).
- Determined, resilient and ambitious.
- Respond positively in the face of continual change.
- Aptitude for understanding technology.
- Ability to listen, interpret and empathise.
- Smart appearance with strong interpersonal skills.
- Good team player willing to share information and foster a positive team environment.
If you are interested in this exciting opportunity, APPLY NOW.
We endeavour to respond to every applicant, however, due to the number of applications we receive please assume that if you have not heard from us within 5 working days, your application has been unsuccessful.
Thank you for your interest.