Your new role
As an IT Support Engineer, you will be the first point of contact for all IT-related issues, providing professional and efficient support to all customers. You will diagnose and resolve a wide range of technical issues, manage incidents and service requests, and contribute to IT projects and system upgrades. Your role will be crucial in maintaining high customer service standards and ensuring the smooth operation of IT services.
- Provide technical support via the Service Desk telephone system, resolving issues efficiently and effectively.
- Diagnose and troubleshoot hardware and software issues; install new equipment and software as required.
- Manage incidents and service requests through the in-house ticketing system, ensuring they are tracked until fully resolved.
- Identify recurring issues and trends, suggesting improvements to enhance overall system performance.
- Maintain accurate records of IT assets within the CMDB system.
- Manage purchasing requests, adhering to financial processes, negotiating with suppliers, and liaising with users.
- Adhere to established IT service desk policies, processes, and standards, ensuring compliance with best practices and legal obligations.
- Provide out-of-hours support for business-critical faults outside of normal working hours.
What you'll need to succeed
- Strong technical skills in diagnosing and troubleshooting hardware and software issues.
- Experience managing incidents and service requests through a ticketing system.
- Ability to identify and suggest improvements for recurring issues.
- Knowledge of IT asset management and CMDB systems.
- Experience in managing purchasing requests and negotiating with suppliers.
- Up-to-date knowledge of IT trends and technologies.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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