Customer Service Coordinator
My client is a recognised and highly regarded B2B Trade Distributor, and they are looking for a Customer Service Coordinator to join the team.
Basic Salary: Circa £25k plus bonus
Location: Office based, Leighton Buzzard
Hours: 8.30am-5.00pm Mon to Fri
Job Summary
The Customer Service Coordinator are responsible for after-sales related cases such as delivery issues, item returns and spare parts.
Key Duties and Responsibilities
Service and Returns
- Respond to Item Return enquiries via phone, email, and website service page
- Organise safe return of items and book-in the goods upon arrival
- Perform basic testing and fault-finding of returned items
- Organise safe return of items to vendors for replacement, repair, or credit, and booking out upon shipment
- Chase outstanding purchase order returns from vendors
- Raise sales orders for returned/repaired/replacement goods
- Charge and invoice customers for repair/shipping costs
- Ship and invoice* repaired/replacement goods back to customers
Courier Liaison (Delivery Issues)
- Respond to customer delivery issue enquiries and liaise with couriers
Spare Parts
- Respond to customer spare part enquires
- Price-up spare's orders and prepare spare part quotes / sales orders
- Ship and invoice spares orders
General
- Assist with warehouse duties as required
- Support the sales team by answering the company phones
- Assist with marketing functions as required
- Invoicing completed in liaison with Accounts Department.
Experience / Education Required
- Good basic level of education (i.e., schooling / further education)
- At least 2 years' experience in Customer Service-related roles
- B2B customer service experience (ideal but not essential)
- Experience and/or desire to work within a busy office environment working closely with your colleagues
Skills / Knowledge
- Good communication and numeracy skills
- Computer skills:
- Self-disciplined and self-motivated
- Able to maintain good relationships with customers, vendors and colleagues
- Able to multi-task, work in a fast-paced environment and to prioritise
- Able to work alone with minimal supervision
- Great attention to detail