Works Planner
£28,528.50
Milton Keynes
Full time
Permanent
Do you thrive in fast-paced environments and enjoy making sure everything runs smoothly? If so, we have the perfect opportunity for you!
As a Work Planner, you'll ensure our responsive repairs service is both efficient and effective, meeting customer needs by orchestrating the day-to-day operations of our Internal Repairs Team. Your role is crucial in keeping our service running seamlessly.
What you'll be doing
- Act as the key liaison for colleagues, repairs operatives, and customers on the day of appointment.
- Utilise our dynamic scheduling system to ensure all appointments are met efficiently.
- Monitor, schedule, and reschedule operatives' workloads to keep everything on track.
- Address any issues that arise on appointment days and keep customers informed every step of the way.
- Maintain clear and precise records across all systems used.
- Ensure the workflow runs smoothly with minimal disruption to customers and operatives.
- Ensure all jobs are closed correctly, reflecting accurate positions in the system.
This position is full time working 36.5 hours per week between 8.30am and 6pm on a rota basis.
What we're looking for
- Experience working in a customer-facing environment as part of a team.
- Familiarity with dynamic appointment and workforce scheduling systems.
- Proven experience in planning and arranging works or services within set timescales and deadlines.
Experience with housing maintenance, external contractors and internal repairs teams would be beneficial, but these aren't essential criteria.
Ready to take the next step in your career? Apply today and be a part of something amazing!
Perks of working at Grand Union
- Annual leave of 25 days, rising to 30 days after 5 years of service
- Generous pension scheme - employer contribution up to 10%.
- Extra day's leave for no sickness absence in the financial year.
- Christmas week off (no need to use your annual leave allowance!)
- Opportunity to buy/sell annual leave.
- Enhanced maternity, paternity, and adoption leave.
- Paid emergency and compassionate leave.
- Life assurance (2x salary).
- Generous sick pay.
- Free annual flu jabs.
- Paid qualification.
- Plus more - check out the full list of benefits in the attached document!
Important information
We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Closing: 3 July
Phone screening: 9 July
Interviews: 12 July
No agencies, please.