A passionate Junior IT Support Engineer with at least 1 year of experience is needed to join the team at this leading agile workplace technology services company based in Haddenham on a full-time basis.
With over 35+ years of experience, they possess invaluable insights into the challenges faced by both local and global enterprises. Their extensive portfolio is meticulously curated to tackle these issues head-on.
You will provide 1st Line support to their clients within the defined SLAs.
This role offers numerous perks and benefits. This is an excellent opportunity to join a well-established company and progress your career!
About the Company
They deliver comprehensive hardware, software & managed services to businesses across the UK. As an independent entity, they have the freedom to select the best-fit products and services for each of their customers. Supported by their highly knowledgeable and dedicated teams, they guarantee unwavering reliability in every aspect of their operations.
Benefits:
- Work with the latest innovations in I.T. Services
- A supportive, agile, and collaborative environment where your ideas matter
- Attractive salary and benefits
- Work-Life Balance: Enjoy perks like Summer Hours, Christmas Closure, and your Birthday Off!
- Health Cash Plan, Employee Assist Programme, and more
- Regular social events and team-building activities
Key Responsibilities:
- Ownership of support in a multi-client, multi project environment
- Assist on setting up new computer systems
- Set up new user accounts and manage access permissions
- Update and maintain their asset list
- Appreciation of ITIL Service Management Disciplines, i.e., Incident, Problem and Change Request Management
- Enforcement of procedures and best practices
- Collaborate with the IT Team on projects and improvements
Desired Experience:
- At least 1 year of experience in the IT field
- Microsoft certifications, Microsoft 365 Fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900)
- Knowledge on Networks
- Good understanding of Backup/Disaster Recovery Products
- Experience on Microsoft 365: Exchange, Teams, SharePoint
- Experience of Microsoft EMS 365 technologies: Azure Active Directory, Intune, Information Protection
Required Skills:
- Good Communication Skills, both written and verbal
- Self-motivated and organised
- Ability to use initiative
- Presentable
- Professional Telephone Manner Flexible
- Reliable and Punctual
- Ability to organise and prioritise own time to meet deadlines
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
Candidates with previous job titles and experience including; IT Support Engineer, Network Engineer, Networking Engineer, Helpdesk Engineer, Systems Support Engineer and IT Engineer may also be considered.