This role of Client Services Associate involves ensuring the highest level of service for our financial service clients. The successful candidate will be part of the Banking & Financial Services Department, working collaboratively to provide excellent customer support.
Client Details
The company is an established entity in the financial services industry with over 1000 employees. Providing innovative solutions to its clients, the company strives for excellence in every aspect of its operations while maintaining a strong commitment to ethical business practices.
Description
- Enquiry Management - handling inbound calls and emails from our clients and delivering industry leading client service quality to our stakeholders. Working alongside your colleagues and the wider business on the team to source answers.
- Client Communications - ensuring the highest degree of care and accuracy when producing, checking and distributing regular client communications.
- Change Management - using initiative to interrogate how we do things and acting as a key contributor to process improvement on the team with a focus on improving our client experience.
- Project work - Being involved in a variety of exciting projects alongside your daily duties including the client's current IT project.
Profile
A successful Client Services Associate should have:
- A relevant educational background in finance or a related field.
- Proven experience in a client-facing role within the financial services industry.
- Strong interpersonal and communication skills.
- The ability to work effectively in a team environment.
- Problem-solving skills and the ability to handle client concerns professionally.
- A commitment to promoting the company's values and ensuring client satisfaction.
Job Offer
- An opportunity to work in the City of London.
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
- A comprehensive benefits package.
If you believe you are the right fit for this Client Services Associate role, we encourage you to apply.