We're exclusively recruiting for an Sales Administrator to join our clients Equipment Sales Team. Our client are based in Dunstable who are the leading provider in their industry.
You'd be joining a well-established company and a high-functioning team of very kind, supportive and fun people with a real work hard, play hard attitude.
To be a success in this role you need to have great people skills, the ability to multitask and juggle multiple jobs at once, and also be an expert communicator who is confident when speaking on the phone.
This is a permanent role and will be paying £23,000 as a starting salary. Hybrid working is on offer here as standard, the team work three days per week in the Dunstable offices and then remotely for the remainder of the week.
The successful candidate will be tasked with processing all administrative duties that are required following our client making any sales on the equipment side of their business. This will include completing quotations, processing approvals, managing all customer queries, providing support to the account management structure, managing sub-contractors' appointments and overseeing all relevant install activities.
Key Accountabilities
Job Responsibilities:
- Raising enquiries, processing approvals and responding to both internal and external customers in a timely manner, avoiding any error.
- Booking calls on our clients database and passing onto relevant third party suppliers.
- Document all Customer notes on the system at all stages, ensuring records are fully up to date.
- Completing accurate customer quotations in a timely manner, in line with KPI's and issuing these out to Customers for approval.
- Administrating all approved quotations accurately to ensure that the jobs progress efficiently with attention to detail.
- Ensure all required parts are ordered for installations.
- Close down all jobs as appropriate, within the agreed timescales.
- Provide exceptional customer service in every interaction always thinking of exceeding their expectations.
- Proactively liaising with clients to ensure works are booked in.
- Manage client expectations should any equipment delays arise.
- Ensure the client is kept up to date and well informed of expected attendance time and dates.
- Invoice all calls accurately, ensuring that all installation paperwork has been received from the engineer.
- Build relationships with engineers/installers/suppliers to ensure the smooth running of all internal processes.
- Ensure engineers are fully briefed on the scope of the works in hand by providing accurate job notes at all times.
- Be a team player, and have the ability to support other team members when jobs are stacking.
- Show an understanding of your workload and the effect it will have on other areas of the business.
Candidate Skills:
- Well organised and able to demonstrate a good attention to detail.
- Ability to juggle a busy workload with proven ability to multitask and prioritise certain tasks.
- An expert communicator who is confident speaking to clients and contractors over the phone.
- A quick learner who is keen to get stuck in and contribute to the performance of the team.
- A reliable and flexible approach to work, with an ability to manage change.
- IT literate
- The ability to have positive interactions with colleagues and customers to drive the best results for the business
- A methodical approach to planning
- Demonstrate resilience under pressure.
- Administration skills are desirable.
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.