We are working with a local authority in Trafford to find a Revenues Officer on a permanent basis
Salary Band: 23,893-28,770 dependants on experience. If you are interested in the role on an interim basis an hourly rate can be discussed.
Location: Trafford
Job Type: Full-time
We are looking for a Revenues Officer to join our Exchequer Services team within the Finance and Systems directorate. This role is crucial in providing high-quality administration and customer services, including valuation, billing, collection, recovery, and tracing work for Business Rates, Council Tax, or Recovery.
Day to Day of the Role
- Provide high-quality Revenues administration and customer services, ensuring all relevant exemptions, discounts, discretionary relief, and benefits are considered.
- Accurately assess and determine liability, using information from a range of sources.
- Communicate effectively with residents, businesses, and internal departments to provide an excellent level of customer service.
- Respond efficiently to queries and correspondence, aiming to resolve issues at the earliest opportunity.
- Proactively contact customers and stakeholders to obtain information, resolve issues, and maximise collection and recovery efforts.
Required Skills & Qualifications
- Experience in a customer service environment and administration systems within a large organisation.
- Good literacy and numeracy skills.
- At least 2 years' experience in a Revenues background and experience attending Court as a representative of the Council.
- Knowledge of the Council's current Revenues software systems and Data Protection & GDPR.
Benefits
- Competitive salary within the career graded band structure.
- Opportunities for professional development and continuous self-improvement.
- A supportive work environment that values health and wellbeing.
- Access to extensive learning, succession, and development opportunities.
- Being part of an organisation that is committed to making a positive impact on the community.