Job Title: Accommodation Service Manager
Job Type: Permanent
Location: Hinckley - Leicestershire
Industry: Social Care - Homelessness
The organisation
In this Accommodation Service Manager s opportunity in Hinckely you will join a charity who for the last 20 years has been offering supported accommodation, community projects, recovery services and health initiatives to those that are homeless, at risk of homelessness, or vulnerable in the community.
Purpose of role
You would join the charity at an exciting time of expansion. This is a new position for a new contract and service for Hinckley and Bosworth Council, to meet the needs of those experiencing homelessness
You will lead in the development of this new service, a 15-bed hostel with the view to increase towards 20, replicating the award winning service of the Falcon Centre, one of our more established projects in Loughborough.
You must have a genuine interest in helping people to make changes in their lives and an understanding of the types of issues that affect those that are homeless, as well as a dedication to Falcon Support Services values and performance standards.
Key responsibilities of an Accommodation Service Manager
- You will achieve excellent housing management ensuring the service has a maximisation of occupancy levels, through operating a successful allocations policy, assessment process, waiting list operation, minimisation of voids, reducing abandonment and evictions.
- Monitoring behaviour of residents and addressing issues if required, in line with our Policies and Procedures
- Achieve service targets and key performance indicators in line with Falcon Support Services mission, strategic aims, values and quality assurance framework.
- Contract management through regular monitoring meetings and reporting structures, with potential quality audits.
- You will have regular liaison and consultation with service users promoting service user involvement, co-design and co-production, valuing the unique insight those with lived experience can provide.
- Addressing resident queries and complaints.
- You will sustain existing and develop further networks and partnerships, promoting collaboration through attendance at event, forums, joint working agreements and service level agreements as required.
- You will identify gaps and improvements in provision and implement strategic actions along with the senior management team to improve the service, ensuring that the housing solutions available are appropriate to all our service users.
- You will complete and present monitoring reports to share with the Senior Management Team, Board of Trustees, partners, funding bodies and commissioners.
Skills & experience required of Accommodation Service Manager
- A proven track record of managing a team and working within supported accommodation
- Up to date knowledge on Welfare rights and Housing Legislation
- Maintaining professional boundaries
- Able to lead, supervise performance and motivate the team
- DBS on the update service or issued in the last 12 months child and adult cleared
- Driver is required as will be travel over Hinckley area
If you feel you meet the above criteria for Accommodation Service Manager please apply within, for more details you can .
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