Business Unit: Customer Transformation & Operations
Salary Range: £40,000 -£50,000 per annum DOE + red-hot benefits
Location: Hybrid with occasional travel required to Glasgow or Gosforth hub
Live to challenge the status quo. Live a life more Virgin
The overarching ambition for payments remains - to deliver a superb payments service to Virgin Money customers. Payment Services play a critical role in that pursuit, specifically, ensuring our systems and processes align to UK and International governance standards, internal and external policies, internal risk management standards and have focused strategic direction that benefits customers and colleagues alike.
We have big ambition and a lot of ground to cover but we're focused on continuing the strong start of 2024 and drive results across several key priorities for the remainder of the year:
- Delivery of a new centralised bank wide payments risk and governance process for Virgin Money
- Help to shape the future of the UK payments industry through direct contribution to the National Payments Vision
- Significantly moving the needle on a delivering the comprehensive best in class governance through Virgin Money's payment process and infrastructure, applications, and customer/colleague journeys.
What you'll be doing
- Undertake the preparation of dashboards and MI on Payments risk management and performance for board and senior management level reporting.
- Manage content sources, data flows and reporting deadlines for all required reporting, ensuring inputs are submitted on a timely basis.
- Review and challenge commentary provided to ensure quality of papers.
- Ensure an efficient flow of information across the organisation.
- Work Collaboratively with First and Second Lines of Defence within the Bank to drive Risk Management compliance. Work with risk partners and key stakeholders to monitor the position of the bank against agreed key risk and key performance indicators.
- Ensure accurate minutes and actions from payments governance forums are produced and distributed on a timely manner.
- Ensuring compliance with the Bank's policies to comply with regulatory standards.
- Maintain and enhance the Payments team (and wider bank Payments risk profile), ensure the risk environment/profile is up-to-date and fit for purpose. Manage and actively track Issues, Actions and other activities relating to the risk profile.
- Act as secretariat for governance forums, including pack creation, membership/attendees, actions, minutes and first point of contact for any questions on such forums.
- Take an active role in the findings of any Internal Audit or other Assurance Reviews being conducted on Payments- leading any actions through to completion. This includes review and challenge of findings and requires a level of understanding of the processes within the department to provide relevant responses.
- Manage internal data request from internal and external sources ensuring they are accurate and fit for purpose.
We need you to have
- Proven track record of successfully managing and coordinating committees or forums.
- Practical experience of prioritising workload and working to tight deadlines.
- Experience of producing reports to engage and influence senior management.
- Knowledge and understanding of Payment risk and industry trends.
- Excellent presentation skills and stakeholder management experience.
- Analytical skills with experience creating and maintaining MI.
- A ‘can do' attitude and the ability to work both in a team and on your own.
Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.