About the Company:
Our client is a leading global brand in the healthcare industry, known for their high-quality products and exceptional customer service. They operate in multiple regions worldwide and are dedicated to sustainable practices and ethical business principles.
Overall Purpose:
The successful candidate will ensure customers receive the highest level of service, which is critical for both customer retention and attraction. This role is pivotal in supporting the growth of the business.
Key Responsibilities:
- Customer Service Enquiries & Order Management: Handle customer enquiries and manage order entries to ensure timely and accurate processing.
- Relationship Management: Develop and maintain excellent relationships with internal and external stakeholders, responding promptly and effectively to all communications.
- Ticketing System Management: Oversee the ticketing system, ensuring proper assignment, prioritisation, escalation, and resolution of tickets.
- Customer Communication: Provide regular updates to customers regarding their orders, delivery dates, pricing changes, and other relevant information.
- Customer Onboarding: Ensure new customers receive exceptional care during the onboarding process until they are fully established.
- Complaint Resolution: Monitor and respond to customer feedback, particularly negative comments, to ensure customer satisfaction.
- Product Returns & Credit Management: Manage product returns, issue credit notes, and handle return authorisations.
- Health & Safety Compliance: Adhere to all health and safety requirements and company standard operating procedures.
Qualifications:
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Ability to manage multiple tasks and prioritise effectively.
- Experience in customer service or a related field is preferred.
- Proficiency in using customer service software and ticketing systems is a plus.