Job Title: Scheduling Operations Planner
Salary: £12 PAYE
Hours: 37
Type: Temporary Ongoing
Location: Eastleigh, SO50
Start Date: ASAP
Join our dedicated team as a Scheduling Operations Planner, where you will play a crucial role in ensuring the efficient planning and coordination of our trade operatives' working days. This position is essential in delivering responsive works, optimizing productivity, reducing costs, and maintaining exceptional customer service standards, all while prioritizing health, safety, and vulnerability considerations.
Key Duties and Responsibilities
- Oversee multiple diaries to manage workload, ensuring all jobs/tasks are completed daily.
- Optimize resource allocation by adjusting scheduled jobs to maximize operative output and achieve first-time success.
- Deliver outstanding customer experiences for residents requiring response repairs.
- Handle unscheduled jobs and ensure emergency repairs and overdue services comply with our Service Level Agreement (SLA).
- Manage inbound and outbound calls and emails from operatives, contractors, the customer experience team, and residents to resolve queries and confirm appointments.
- Arrange and book follow-up appointments as needed, coordinating with suppliers and contractors for materials, scaffolding, skips, etc.
- Ensure flagged properties are attended to appropriately based on customer needs and vulnerabilities, safeguarding the attending operative.
- Perform administrative duties, such as updating job stages, running reports, processing emails, CRM contact, and managing purchase orders and materials to ensure successful repairs.
- Comply with company procedures, policies, and legal health and safety requirements.
Requirements
- Proficiency in Microsoft Office packages (Outlook, Word, Excel, Teams).
- Experience working in a dynamic office environment with reactive priorities.
- Strong written and verbal communication skills, capable of engaging with diverse audiences.
- Ability to work collaboratively within a team, sharing ideas and supporting team members.
- Effective time management, prioritization skills, and the ability to work independently to meet deadlines and targets.
- Knowledge and experience in dealing with carded or compliance issues.
- Commitment to demonstrating our values and behaviors.
If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to
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