Job Title:
Customer Service Advisor (Dutch Speaking)
Salary:
£11.80 per hour + uncapped commission structure
Location:
London, Canary Wharf (Remote working options)
Hours:
37.5 hours per week (Between 08:00 and 20:00) - 1 weekend day working every 2 weeks
Do you have experience of operating within a fast paced customer service environment? Are you fluent in speaking Dutch? The Recruitment Co. are recruiting for one of our key clients and this could be the perfect opportunity for you!
Job Responsibilities:
- Handle incoming calls for both sales and service calls
- Handle service requests in the applications system supplied by client
- Generate sales through understanding customer needs and creating desire
- Cancel, modify or confirm visits already sold
- Upsell additional products, services and extended stay
Key Competencies:
- Dutch speaker to fluent level
- Excellent interpersonal skills
- Able to add to a high performance team culture where agents "exhaust all opportunities" to achieve targets and brand loyalty for the client
- A natural ability to drive sales
- Professional and emotionally resilient
- Good attention to detail
- Excellent multi tasker
- Experience in a previous customer service or sales roles
- Excellent communication and motivational skills, ability to multitask and work independently
- Ability to work in a fast paced environment, maintaining attention to detail and accuracy
- Excellent understanding of call centre practices, KPIs etc.
Please note that The Recruitment Co. are an equal opportunities employer
CCNorthwest