Customer Care Advisor | £22,500 - £23,500 Basic + Bonus | Lenton NG7 Full time, Monday To Friday 9-5 | Permanent | Office Based
A fantastic opportunity has arisen for an experienced Customer Care Advisor to join a well established and successful team based in Lenton, NG7. The successful candidate will be an excellent communicator, and be extremely dynamic as this is a crucial role for the business
You must also be available for an out of hours phone for 1 week per month. On average, the calls will range from 2-5 per week. More information on this will be given. Bonus value is £1,860 per year.
What we're looking for:
- Good time management skills
- Good written and verbal communication skills
- Good computer literacy
- Good interpersonal skills
- Self-motivated and able to work with minimal supervision
- Attention to detail
The finer elements of the role include:
- Completing administrative tasks surrounding the sales process – electronic file logging, emailing third parties and post-sales booking confirmation calls
- Managing a central email inbox and dealing with / allocating incoming emails
- Answering the central telephone line and assisting the client as required
- Communicate with internal and external stakeholders to solve problems and maintain a smooth running of the service
- Problem resolution and dealing with clients
- Completion of client data entry and ensuring data is up-to-date and accurate
- Distribution of sensitive data electronically in adherence to GDPR regulations
- Customer Service advice
Benefits:
- Free parking
- Bonus for out of hours phone (£1,860 per year)
- Fantastic company culture
You might have applied for similar roles:
Customer Service Administrator
,
Customer Advisor
,
Customer Administrator
Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.