Temporary Contract – Excellent Culture – Leadership Opportunity
Kent | £15 per hour | 9am – 5pm | Contract until end of October 2025
Do you thrive in a fast-paced environment where your decisions directly shape the customer experience?
Are you a confident leader with a passion for delivering outstanding customer service?
If you're ready to step into a role where you'll inspire others and help a vital financial services team perform at its very best, this is the opportunity you've been waiting for.
Why you'll want this role:
This is more than just a team leader position—it's your chance to make a real impact in an organisation that prioritises both its customers and its people. You'll be part of a forward-thinking, mission-driven team that believes in doing things the right way—and backing their staff with the tools, support, and autonomy to succeed.
In this leadership role, you'll play a pivotal part in driving performance and shaping a best-in-class customer experience. With access to data insights, high-level decision-making, and the opportunity to collaborate with senior leadership, your voice will be heard and your contributions recognised.
This could be a great match if you:
- Have previous experience leading or supervising a customer service team, ideally in banking, finance, or regulated services
- Love motivating others and know how to get the best out of your team
- Understand the importance of service-level targets and how to manage resources to meet them
- Are confident using data to guide decisions and improve outcomes
- Care about positive workplace culture and lead by example
You'll enjoy:
- Working in a collaborative, values-driven environment
- Being empowered to lead and make meaningful improvements
- A stable 9–5 weekday schedule with a full hour for lunch
- Joining a respected and purpose-led organisation making a difference
- Support from like-minded, mission-focused colleagues who genuinely care
If you're ready to take the lead and create a lasting impact within a customer-focused team, we want to hear from you.
Apply now or reach out to Melissa at TN Recruits for more details – this role won't be around for long!
In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.